Customer Support
Faith-Focused Support You Can Trust
At All Catholic Gifts, customer service is more than assistance—it is an extension of our mission to serve with integrity, clarity, and care. Every interaction is guided by the same values that shape our products: reverence, honesty, and a commitment to helping you live your faith meaningfully.
Whether you are placing a personal order, sourcing items for a parish, or managing a large institutional purchase, our team is here to support you with prompt, knowledgeable, and respectful service.
Customer Support
We offer multiple ways to connect with our support team:
- Email support for detailed inquiries: info@AllCatholicGifts.com
- Contact forms for structured requests and bulk orders
- Chatbot assistance for instant answers and guidance
Our goal is to provide fast, clear, and helpful communication at every step.
Contact Us
Hours of Operation
Our support team is available:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday: Limited support hours
- Sunday: Closed (observing the Lord’s Day)
Messages received outside business hours are answered promptly on the next business day.
A Service Model Rooted in Trust
We understand that many of our customers are purchasing items with deep spiritual meaning—sacramental gifts, devotional items, and sacred art. Our role is to ensure that your experience reflects the dignity and importance of these items.
We strive to provide:
- Clear product information grounded in authentic Catholic tradition
- Thoughtful recommendations for gifts, sacraments, and devotions
- Reliable order processing and transparent communication
- Respectful and faith-aligned customer interactions
Response Time Expectations
We prioritize timely and thoughtful responses to all inquiries:
- General Questions: Within 24 hours
- Order Support: Same business day whenever possible
- Bulk & Institutional Requests: Priority handling within 12–24 hours
During peak liturgical seasons (Advent, Christmas, Lent, Easter), response times may vary slightly, but we remain committed to prompt service.
Email Frequency
Subscribers can expect:
- 1–3 emails per week
- Seasonal updates during major liturgical periods
We aim to communicate consistently without overwhelming your inbox.
Content Types
Our emails are designed to enrich both faith and daily life:
- Reflections on saints and feast days
- Devotional insights and prayer resources
- New product announcements and curated collections
- Exclusive offers and seasonal promotions
Unsubscribe Policy
You may unsubscribe at any time using the link in any email. We honor all unsubscribe requests immediately and without complication.
Points Earning System
Our rewards program is designed to thank you for your continued support:
- Earn points for every purchase
- Bonus points for special promotions and seasonal events
- Additional rewards for referrals and engagement
Redemption
Points can be redeemed for:
- Discounts on future purchases
- Exclusive offers and promotions
- Special access to limited collections
Expiration Rules
To keep the program active and fair:
- Points may expire after a defined period of inactivity
- Expiration details are clearly communicated in your account dashboard
Support for Parishes, Schools & Institutions
We provide dedicated assistance for bulk and institutional orders, including:
- Custom quotes and product sourcing
- Purchase order (PO) support
- Tax-exempt processing
- Personalized service for ministries and organizations
If you represent a parish, school, hospital, or nonprofit, our team is ready to assist with your specific needs.
Our Commitment
Customer service at All Catholic Gifts is rooted in a simple promise:
to serve every customer with clarity, respect, and faith-centered care.
If you need assistance at any stage—from browsing to post-purchase support—we are here to help.