Returns Policy
All Catholic Gifts – Returns & Satisfaction Guarantee
At All Catholic Gifts, we are committed to providing meaningful, high-quality Catholic products that support your faith journey. If something isn’t right with your order, we’re here to help with a clear and fair return process.
Our Commitment to You
We want every item you receive to meet your expectations in both quality and purpose. If you are not fully satisfied, you may request a return in accordance with the policy below.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Returned within 30 days of delivery
- Unused and in original condition
- In original packaging (if applicable)
- Not listed as non-returnable items (see below)
Returns that do not meet these criteria may not be accepted.
Non-Returnable Items
Due to the sacred or personal nature of certain items, the following are non-returnable:
- Blessed items (once blessed)
- Personalized or custom-made products
- Perishable goods (e.g., incense, candles once used)
- Digital downloads or prayer resources
- Clearance or final sale items
- Antique or one-of-a-kind religious items
These items are final sale unless damaged or defective upon arrival.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will arrange a replacement, store credit, or refund as appropriate.
Returns & Exchanges
Shop with confidence through clear return policies, eligibility guidelines, and support for damaged or incorrect items.
How to Start a Return
To initiate a return:
- Contact our support team via the Contact Us page
- Provide your order number and reason for return
- Wait for return authorization and instructions
Returns sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
- Original shipping charges are non-refundable
Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method
- Please allow 5–10 business days for processing
- You will receive confirmation once your refund is completed
Exchanges
We currently do not process direct exchanges.
To exchange an item:
- Return the original item
- Place a new order for the desired product
Order Cancellations
Orders may be canceled if they have not yet been processed or shipped.
Please contact us as soon as possible if you need to make a change.
Faith & Product Integrity
Out of reverence for the sacred nature of many Catholic items, we take special care in handling returns. Items intended for sacramental or devotional use are treated with respect and may be subject to additional return limitations.
Need Help? Contact Us
Questions About a Return or Exchange?
If you have any questions, concerns, or requests regarding returns or exchanges, please contact us:
- Email: info@allcatholicgifts.com
- Contact Form: Available on our Customer Support page